We are already in a new era for wholesale distribution businesses. The 1980’s was the time of the logistics provider, followed by a period of consolidation that lasted through 2010. Right now, the Intelligent Distributor is reacting to all the forces shaping the digital world, using digital to innovate operations and commercial behavior, building more intense relationships upstream with suppliers and downstream with customers.
A few years from now, the leading distributors will be running business that look and feel quite different from what they do today by offering superior customer and supplier experiences and be more profitable. They will be data-rich digital operations, making faster and better decisions about offers, pricing, and commercial behavior.
In this article we discuss the evolution of the distribution business and the emergence of wholly new models of service provision and performance through technology.
This report is available in English.