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A Whirlwind of Change for Postal Services

Postal services today operate in markets that are changing at an ever-increasing pace: from declining letter volumes and deregulation of markets, to increased competition and an explosion of business-to-consumer parcel volumes.

But there are more changes yet to come that will radically impact postal services around the world. New customer service expectations and technological innovations such as drones and autonomous vehicles will radically alter network economics and reshape the structure of the industry.

A Whirlwind of Change for Postal Services


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